Returns Cancellations

In all cases where you wish to return or replace the product you purchased, you must inform us within seven (7) days of receipt at the e-mail address "info@luxoria.gr" informing us of the reason for return or replacement and by filling in a contact number. A partner from the transport company will then contact you to receive the return package. Alternatively you can contact us at 261 042 2166 (Shop Hours).
Return conditions :
1. the product must not have been used
2. the refund must be made within fourteen (14) calendar days
3. the product must necessarily be accompanied by the original proof of purchase (Retail Proof, Invoice, Shipment Bulletin- Invoice, etc.)
4. and be in the condition received by the customer, complete and without damage, and its packaging is the one that normally accompanies the product
To get the products in good condition you need to pack them properly - in a larger box - so that they are protected during shipment.
You have the right to return the products you purchased and request their replacement for the following reasons:

WRONG SHIPPING PRODUCT
In cases where "LUXORIA" has been proven to be at fault, products have been delivered to you in a different design or size than that of the order, you can return the products. The return of the product is free from all over Greece.
CONSTRUCTION DEFECT OF PRODUCT
In those cases where there is a defect in the product you have the right to return the product you purchased and request its replacement with another product or products up to the amount of the price you have paid or at an additional price if you wish, within 14 calendar days of receipt of the product. The return of the product is free from all over Greece, always after consultation with the customer service department 261 042 2166 (Shop Hours).
PRODUCT CHANGE
In cases where you wish to change the product you purchased, you must fill in the contact e-mail code or product codes and color or size and our partner will contact you. Alternatively you can contact customer service directly at 261 042 2166. In case the product is defective, you can return it within 14 days (for once per order), always after consultation with the customer service department 261 042 2166 (Shop Opening Hours) and only through the courier company with which we cooperate.
WITHDRAWAL
You have the right to return the product you purchased by exercising the right of withdrawal and – only if the product has not been used – to request the refund of the price you paid us, within 14 days from the date indicated on the proof of purchase. The return of the product must be made with any courier you wish and the cost of the return is borne by the customer. A refund is made for the purchase of the product made by cash (delivery), credit card or PayPal. The process of refunding your money will be completed no later than 30 days from the date of receipt of the products and if they are in excellent condition. The products, which have been purchased from the online store "LUXORIA. GR" can be changed or returned to our physical stores (N.E.O. Patras – Athens and America 74, Patras 264 41), always by telephone contact at tel 261 042 2166 (Shop Hours).